Case Studies

Educators Credit Union Pivots From Branches to Digital

If there is a business buzzword for 2020, it’s pivot. Educators Credit Union had just launched POPi/o video banking in their first branch just one week before the Coronavirus pandemic shut down all its branch lobbies. The. solution was to pivot ECU’s POPi/o video banking, which was focused on in-branch service, to one delivered through online and mobile channels, and relaunch the service quickly. This is their story.

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InRoads Credit Union Video Banking Case Study

See why InRoads Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.

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Video Banking Thrives During Covid-19 Shutdown at ICCU

ICCU processed 350 PPP loans for a total of $165 million, most of them via video banking through the mobile app or website. These new and existing business members not only used video banking to access a commercial loan officer when branches were closed but also apply for and process loans thanks to the platform’s ability to collect required documents and signatures,

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Pioneer Federal Credit Union

The most important aspect of Pioneer’s POPi/o Video integration wasn’t the actual technology. Members wanted more convenience without sacrificing personalized service, especially members deployed in the military or living in other states.

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The Side Effects of Friction.

What does your conversion process really look like?

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