Video Banking Thrives During Covid-19 Shutdown at ICCU
ICCU processed 350 PPP loans for a total of $165 million, most of them via video banking through the mobile app or website. These new and existing business members not only used video banking to access a commercial loan officer when branches were closed but also apply for and process loans thanks to the platform’s ability to collect required documents and signatures,
The most important aspect of Pioneer’s POPi/o Video integration wasn’t the actual technology. Members wanted more convenience without sacrificing personalized service, especially members deployed in the military or living in other states.