Scheduled Webinars

The reality of a virtual branch while maintaining a human touch.
Wednesday, April 28, 2021, 8:00 am MDT/10:00 am EDT. Brought to you in partnership with,

Recorded Webinars

The Data Behind Video Banking

In an era of ROI justification, cost-saving measures, and customer satisfaction scores, how does video banking find its place? This Webinar will discuss:

• Success from banks and credit unions using video banking
• How performance and adoption matters
• The facts about consumer usage
• How value is created for the organization and the consumer

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A Comprehensive Video Banking Solution for Banks and Credit Unions

While it’s become crucial to embrace digital banking strategies, human-to-human interactions still play a critical role in maintaining customer satisfaction. For these reasons, video banking is becoming a key platform for financial institutions. This Webinar will discuss:

• Demo Overview highlighting the features and capabilities of video banking
• Insights to the three channels of delivery – mobile, in-branch, and web
• Examples of successful implementation
• 5-hidden truths you need to know about video banking

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The Economic & Strategic Value of Video Banking

Video banking deployments create compelling economic value and other important strategic advantages. Discover why video banking and virtual branches produce a positive ROI and customer satisfaction. This Webinar will discuss:

• The real economic and strategic value of Virtual Branches
• Is your video banking strategy keeping pace with pressing consumer demands?
• Why Video Banking is here to stay, and your digital strategy needs to embrace it.
• Hear from two FI Executives about their experiences with economic and strategic value

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Why Video Banking is Thriving & What’s Next

Has your financial institution discovered the value of video banking, or have you been a bystander expecting this digital movement to end? At a time when Video Banking continues to evolve, strong consumer behavior suggests our impacted world is not only embracing video banking but demanding it. This webinar will discuss:
• The evolution and transformation of video banking
• How financial institutions are adjusting branch services to serve the new customer journey
• What consumers are expecting from their FI when needing branch service
• What video banking visionaries predict next
• Social impact in your communities

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2020 A Year in Review | What does it mean for your 2021 Implementation?

To say 2020 has been a challenging year is an understatement. We've experienced branch closures, employees working from home, significant changes to business strategy, and an ever-changing "New Normal." What have we learned as we gear-up for 2021? Topics will include:
• 2020 Video Banking Call Data
• Virtual Branch Deployment Types
• Virtual Branch Operations
• Learn more about your peers
• The Pandemic Effect - Video Banking Thrives

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Economics of a Virtual Branch Revealed

What is a Virtual Branch? Financial Institutions across the country have been building Virtual Branches to increase consumer convenience and improve physical branch efficiencies. This webinar will:
• Explain the strategic and economic drivers behind building a Virtual Branch.
• Comparing Physical and Virtual Branches
• Explain Cost Efficiencies of video-enabled branch services
• How a Virtual Branch augments your Physical Branch Network
• Help you determine if your financial institution is ready to build the most convenient branch ever

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Video Banking: Driving & Maintaining Results

This webinar we will discuss:
• Increasing your service footprint through video banking
• Building trust and increased access for your consumers
• Creating and Closing loans with video banking
• Using video banking to open new accounts

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Why Educators Credit Union is Using Video Banking

Kimberly Schmidt, VP of Digital Services, at Educators Credit Union shares why they chose video banking, what benefits have come from video banking, and what their video banking strategy going forward will look like. She also shares best practices and answers common video banking questions.

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POPwelcome – The Newest Way to Engage Your Consumer

POPwelcome is the best way to engage with your consumer through the digital channel of their choice, chat, voice, or video. Customer Service Representatives can then answer questions, co-browse webpages, and seamlessly transition the call to voice or video to elaborate on available products and services. See a demonstration and learn how this new feature can help you.

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Video Banking | Value Driven ROI & Pandemic Usage Predictions

Video banking is changing the overall strategy of banking. In this webinar we will review:
- Value-driven ROI
- Coupling value and efficiency
- Projecting the value of video with branch volume uncertainty

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Video Banking | Savings, Efficiency and Sales

Video banking is changing how you interact, serve, staff, and operate your business. In this webinar we will review:
- ROI opportunities gained through efficiency & sales
- How current video banking users are deploying video banking
- The cost vs. reach of video banking and traditional banking methods
- How to make video banking successful at your Credit Union

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Creating Relevant Branches Post Covid-19

Reopening branch lobbies? Creating a safe environment for employees and members should be the highest priority. In a recorded webinar, POPi/o CEO, Gene Pranger, and DBSI CEO, John Smith, explains how video banking and branch design can ensure branches are safe and effective.

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Consumer Access to Branch Services via Video During Covid-19

The impacts caused by Coronavirus include fear of public gatherings, economic shifts, and adapting to working from home. These variables will change banking forever.

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Video Banking Best Practices

Learn best practices from the inventors of POPi/o video banking:

- Best start to your video banking project
- Correctly set up and train video banking agents
- Market and deploy video banking to your membership
- Ultimately grow video banking within your credit union

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