Digital Humanity - Human Connection in the World of Virtual Banking
To understand how technology has changed banking, it’s important to realize that the game changers haven’t been new channels, products, or services per se. Instead, it’s the experience those innovations produced that permanently elevated customer experience standards while meeting immediate and pressing needs.DOWNLOAD WHITE PAPER
2021 Video Banking Implementation Guide
As expected, video call volume grew exponentially in 2020, with no signs of slowing down as we enter 2021. Many would refer to the call volume as a spike, but in this instance, that word doesn’t seem appropriate. Yes, call volume increased dramatically in a short period, but it never dropped back to a previous normal. As 2020 came to a close, video traffic continued to climb.DOWNLOAD WHITE PAPER
The "True" Face of Your Financial Institution
For decades, brick and mortar were considered to be a requirement to establish a financial institution's brand identity. Coronavirus accelerated trends that challenged this notation. The changing values of consumer and their behaviors now reveal that a branch building never was the face of the bank; it’s truly the people working inside.DOWNLOAD WHITE PAPER
Video | The New Face of Banking
For decades, brick and mortar were considered to be a requirement to establish a financial institution's brand identity. Coronavirus accelerated trends that challenged this notation. The changing values of consumer and their behaviors now reveal that a branch building never was the face of the bank; it’s truly the people working inside.
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3 Trends That Will Drive Your 2020 Budget
As a leader at your bank or credit union, you’re expected to make the most of every budget dollar. You must understand how economic, technological and regulatory trends not only affect your ability to serve customers, you must also know what affects the rest of the organization.DOWNLOAD WHITE PAPER
How to Centralize Staff Through Video-Enabled Branches
The DNA of community financial institutions has always been your ties to the communities you serve, and if you want to maintain relevance you need to ensure technology neverDOWNLOAD WHITE PAPER
diminishes what makes you special. Video-enabled branches create a much-needed balance between technology, physical interactions, and cost. Branches enabled with video allow you to centralize your employees, creating operational efficiencies and greater profitability.
2020 Executive Video Banking Implementation Guide
Many financial institutions have committed to creating and implementing a digital-first strategy in 2020. However, in a recent survey on digital transformation, only 16% of respondents who have undergone a digital transformation in the last five years said their organizations’ digital transformation successfully improved performance and equipped them to sustain long-term success.DOWNLOAD WHITE PAPER