White Papers

The "True" Face of Your Financial Institution

For decades, brick and mortar were considered to be a requirement to establish a financial institution's brand identity. Coronavirus accelerated trends that challenged this notation. The changing values of consumer and their behaviors now reveal that a branch building never was the face of the bank; it’s truly the people working inside.

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Video | The New Face of Banking

For decades, brick and mortar were considered to be a requirement to establish a financial institution's brand identity. Coronavirus accelerated trends that challenged this notation. The changing values of consumer and their behaviors now reveal that a branch building never was the face of the bank; it’s truly the people working inside.

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3 Trends That Will Drive Your 2020 Budget

As a leader at your bank or credit union, you’re expected to make the most of every budget dollar. You must understand how economic, technological and regulatory trends not only affect your ability to serve customers, you must also know what affects the rest of the organization.

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How to Centralize Staff Through Video-Enabled Branches

The DNA of community financial institutions has always been your ties to the communities you serve, and if you want to maintain relevance you need to ensure technology never
diminishes what makes you special. Video-enabled branches create a much-needed balance between technology, physical interactions, and cost. Branches enabled with video allow you to centralize your employees, creating operational efficiencies and greater profitability.

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2020 Executive Video Banking Implementation Guide

Many financial institutions have committed to creating and implementing a digital-first strategy in 2020. However, in a recent survey on digital transformation, only 16% of respondents who have undergone a digital transformation in the last five years said their organizations’ digital transformation successfully improved performance and equipped them to sustain long-term success.
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2019 Video Banking Implementation Guide

Video banking can be deployed across multiple channels, including in your branches, interactive teller machines (ITMs), online banking, and mobile banking. However, don’t get overwhelmed thinking all video channels must be launched simultaneously. In fact, most of our clients initially launched using just one channel.

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21 Reasons Why Finacial Institutions Need Mobile Video On Their Side

Financial institutions are responding to these dramatic shifts in consumer behavior by offering cutting edge solutions. Mobile video banking in particular, allows consumers to interact with banking experts via personal devices at their convenience.

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