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gulf Archives - POPi/o Video Banking

Braving the Storm: How POPi/o Helped Xplore FCU Serve Members During Hurricane Ida

By | Blog, Client Experiences, Digital Customer Engagement

When Lousiana-based Xplore Federal Credit Union implemented the POPi/o platform a year ago, they didn’t know how heavily they would come to rely on it come hurricane season.

This summer, the deadly and destructive Hurricane Ida struck the struck the gulf coast, leaving many without power, food, water, and other vital resources. In the video below, Xplore President and CEO, Rafael Rondon summarizes the palpable sense of relief his credit union felt knowing they at least had POPi/o to help them continue serving members through this difficult time.

Being a Louisiana-based financial institution, Rafael and his team were no strangers to hurricanes. They had seen the damage sustained in previous hurricanes. So, when Hurricane Ida arrived, they knew they’d have to think fast to keep their members taken care of.

“Hurricane Ida hit on Monday morning,” Rafael begins, detailing the experience. “But by Friday afternoon we were up and running using POPi/o.” Watch the video below to hear more on how Xplore got up and running so quickly.

Most of what they were doing was assisting people who had evacuated the area. They were greeted with members that were grateful in the face of difficulty.

Another way POPi/o was able to help the situation was by providing the technology for Xplore’s employees to work from home during the hurricane. With POPi/o’s flexible platform, the Xplore team was still able to deliver vital services to members from outside their office.

But POPi/o also helped Xplore handle more pressing matters. Using POPi/o’s uniquely extensive capabilities, Xplore was able to provide emergency loans to members who were affected by the hurricane. In the video clip below, you can hear Rafael explain the value this service provided during his members’ immense time of need.

“Our video banking department was processing something like 120 emergency loans during those last two or three weeks of the month, after Hurricane Ida—because, you know, our members needed those emergency funds,” Rafael says, detailing the urgency of the situation they faced.

When asked if he could imagine repeating the experience without POPi/o, Rafael states plainly, “I couldn’t imagine not having POPi/o… It’s a scary thought to be honest with you.”

While members were able to receive some limited services from the credit union over their phone lines and mobile apps, only POPi/o allowed them to deliver their personalized, comprehensive services that they’re known for. To hear Rafael’s full answer, watch the video below.

And if you’re interested in learning more about POPi/o’s Digital Customer Engagement platform, talk with one of our experts.