These impediments to the customer journey probably look familiar to your financial institution. But what can be done about them? How can you create a customer experience that’s engaging and effective regardless of the channel? You’ll discover solutions to digital challenges, frustrated customers, and fatigued employees.
During this informative webinar you will learn:
- How to identify broken pathways in the customer journey across multiple channels
- What kind of user experience customers are expecting from their FI
- How to preserve digital relevance as banking continues to move online
- Specific use cases from successful Digital Customer Engagement implementations