If there is a business buzzword for 2020, it’s pivot. Educators Credit Union had just launched POPi/o video banking in their first branch just one week before the Coronavirus pandemic shut down all its branch lobbies. The solution was to pivot ECU’s POPi/o video banking, which was focused on in-branch service, to one delivered through online and mobile channels, and relaunch the service quickly. This is their story.
Video Banking That's
Simple · Easy · Convenient
Free Webinar 2020 Year End Review
Your Virtual Branch Solution
Mobile · Online · In-branch
Why InRoads Credit Union is using video banking
Expand Your Footprint
Banking Anywhere, Anytime
POPi/o Video Banking Provides
Video Check Deposit
Text Chat
Emotional Recognition
E-sign
Automated Workflows
Video Recordings
Document Exchange
Dynamic Call Routing
Presentations
Screenshare & Cobrowse
Video Collaboration
Session Review & Reporting
“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”
Jessica Davis – System Analyst
“I believe that Video Banking will play a pivotal role for us going forward."
Brooke Van Vleet – CEO, InRoads Credit Union
“Virtual branch became an avenue to get loans signed and open deposit accounts”
Suzanne Dahms – Executive Vice President/COO
“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”
Ben Maxim – AVP Digital Strategy & Innovation
InRoads Credit Union Video Banking Case Study
See why InRoads Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.
2020 A Year in Review
What does it mean for your 2021 Implementation?
Topics include:
- 2020 Video Banking Call Data
- Virtual Branch Deployment Types
- Virtual Branch Operations
- Learn more about your peers
- The Pandemic Effect – Video Banking Thrives
Does video banking drive results?
- 80% of video banking calls result in new accounts or lending inquiries
- 20% of calls were outside normal business banking hours
- 96% of consumers gave a positivity rating across all video call types
What is the ROI of video banking?
- 250 monthly video calls
- 65% (130) new opportunities
- ROI achieved in 6 to 9 months
POPi/o Virtual Branch Solution Enables
Create New Accounts
Increase Service Footprint
Loan Applications
Mortgage Processing
Wire Fraud Prevention
Account Servicing
Centralized Lending
Bilingual Support
2020 Executive Video Banking Implementation Guide
Many financial institutions have committed to creating and implementing a digital-first strategy in 2020. However, in a recent survey on digital transformation, only 16% of respondents who have undergone a digital transformation in the last five years said their organizations’ digital transformation successfully improved performance and equipped them to sustain long-term success.
Video | The New Face of Banking
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