Now Available 2021 Video Banking Implementation Guide
POPi/o Video Banking Provides

Educators Credit Union Pivots From Branches to Digital
If there is a business buzzword for 2020, it’s pivot. Educators Credit Union had just launched POPi/o video banking in their first branch just one week before the Coronavirus pandemic shut down all its branch lobbies. The solution was to pivot ECU’s POPi/o video banking, which was focused on in-branch service, to one delivered through online and mobile channels, and relaunch the service quickly. This is their story.

Affinity Plus Credit Union Video Banking Case Study
See why Affinity Plus Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.

Why Video Banking Is Thriving & What’s Next
Topics include:
- The evolution and transformation of video banking
- How financial institutions are adjusting branch services to serve the new customer journey
- What consumers are expecting from their FI when needing branch service
- What video banking visionaries predict next
- Social impact in your communities

Does video banking drive results?
- 80% of video banking calls result in new accounts or lending inquiries
- 20% of calls were outside normal business banking hours
- 96% of consumers gave a positivity rating across all video call types

What is the ROI of video banking?
- 250 monthly video calls
- 65% (130) new opportunities
- ROI achieved in 6 to 9 months
POPi/o Virtual Branch Solution Enables
2021 Implementation Guide
The 5 best video banking implementation practices for 2021
This guide includes insights and data that will make your 2021 video banking implementation smooth and successful when asking the right questions. In addition to the 5 best practices, you will also learn about:
- Video Call Volumes
- Channel Utilization
- Mobile App Deployment
- Virtual Branches
- Operation Efficiencies

Video | The New Face of Banking
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