Now Available   2021 Video Banking Implementation Guide

2021 Implementation Guide

The 5 best video banking implementation practices for 2021

Video Banking That's

Simple · Easy · Convenient

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Why Video Banking is Thriving
& Whats Next
Why Affinity Plus Credit Union is using video banking
Expand Your Footprint

Banking Anywhere, Anytime


POPi/o Video Banking Provides

Video Check Deposit
Text Chat
Emotional Recognition
Automated Workflows
Video Recordings
Document Exchange
Dynamic Call Routing
Screenshare & Cobrowse
Video Collaboration
Session Review & Reporting

“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”

Jessica Davis – System Analyst

“I believe that Video Banking will play a pivotal role for us going forward."

Brooke Van Vleet – CEO, InRoads Credit Union

“Virtual branch became an avenue to get loans signed and open deposit accounts”

Suzanne Dahms – Executive Vice President/COO

“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”

Ben Maxim – AVP Digital Strategy & Innovation

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Educators Credit Union Pivots From Branches to Digital

If there is a business buzzword for 2020, it’s pivot. Educators Credit Union had just launched POPi/o video banking in their first branch just one week before the Coronavirus pandemic shut down all its branch lobbies. The solution was to pivot ECU’s POPi/o video banking, which was focused on in-branch service, to one delivered through online and mobile channels, and relaunch the service quickly. This is their story.

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Affinity Plus Credit Union Video Banking Case Study

See why Affinity Plus Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.

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Why Video Banking Is Thriving & What’s Next

Topics include:

  • The evolution and transformation of video banking
  • How financial institutions are adjusting branch services to serve the new customer journey
  • What consumers are expecting from their FI when needing branch service
  • What video banking visionaries predict next
  • Social impact in your communities
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Does video banking drive results?

  • 80% of video banking calls result in new accounts or lending inquiries
  • 20% of calls were outside normal business banking hours
  • 96% of consumers gave a positivity rating across all video call types
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What is the ROI of video banking?

  • 250 monthly video calls
  • 65% (130) new opportunities
  • ROI achieved in 6 to 9 months
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POPi/o Virtual Branch Solution Enables

Create New Accounts
Increase Service Footprint
Loan Applications
Mortgage Processing
Wire Fraud Prevention
Account Servicing
Centralized Lending
Bilingual Support

2021 Implementation Guide

The 5 best video banking implementation practices for 2021

This guide includes insights and data that will make your 2021 video banking implementation smooth and successful when asking the right questions. In addition to the 5 best practices, you will also learn about: 

  • Video Call Volumes
  • Channel Utilization
  • Mobile App Deployment
  • Virtual Branches
  • Operation Efficiencies
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Video | The New Face of Banking

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