THE LEADING
DIGITAL CUSTOMER ENGAGEMENT PLATFORM
FOR FINANCIAL INSTITUTIONS
With a broad range of features and capabilities, POPi/o provides an efficient digital pathway for all your customers’ needs.
DOES DIGITAL CUSTOMER ENGAGEMENT DRIVE RESULTS?
Provide Satisfying, Personalized Digital Interactions
Using any channel, you can create efficient pathways for your customers to find help from an AI assistant, a customer service representative, or an in-branch product specialist. This gives your customers a convenient, one-touch experience, driving brand loyalty and user engagement.
Reduce the Abandonment Rates of Your Digital Tools
By providing your customers with a streamlined path to their desired level of experience, you prevent the high abandonment rates that come with limited, bot-based services. Personalized interactions—when needed—increase customer satisfaction, preventing snags in the digital journey.
Expand the Reach of Your Services
With POPi/o, your team can serve customers from anywhere—whether it be a branch, a centralized location, or a home office. This expands the service footprint of your financial institution, giving you the ability to serve customers after hours or even while they’re out of the country.
Optimize Staffing
POPi/o can help you simplify your staffing strategy. Rather than staffing all your branches with loan officers and product experts, you can connect your talent to your customers anywhere they are. This maximizes the productivity of your team while easing any potential staffing strains.
WHY POPi/o
We help financial institutions deliver a dynamic range of digital services to their customers.
COMMUNICATION
Keeping you connected to your customers, no matter where they are.
COLLABORATION
Helping your team and the people you serve work together in unison.
INTEGRATION
Incorporate conveniently with other digital tools, providing a seamless experience.
HOW CAN WE HELP YOU THRIVE?
The Trusted Digital Solution for a Growing Number of Financial Institutions
LET THE NUMBERS SPEAK FOR THEMSELVES
80%
of video calls result in new accounts or lending inquires
20%
of calls were outside normal business banking hours
97%
of consumers gave a positive rating across all engagement channels
Strategic Planning
for 2022
- Video Call Volumes
- Channel Utilization
- Mobile App Deployment
- Virtual Branches
- Operation Efficiencies
THE RESULTS ARE IN
49%
of the loans are funded through POPi/o channels
400%
increase in engagement during the first six months of implementation
31%
of auto loans funded through POPi/o channels
Ready to start providing satisfying digital customer experiences?
LET’S TALK
ADDITIONAL RESOURCES
A Live Demonstration of the Latest Digital Customer Engagement Tools from POPi/o
Our solution provides digital banking tools that can facilitate a wide breadth of banking services, from simple self-service experiences to detailed, collaborative processes
Xplore Federal Credit Union In-Branch Experience
Xplore Federal Credit Union shares the benefits of their new customer engagement video banking platform from POPi/o.
Strategic Planning for 2022
To create an effective digital strategy for 2022, FI’s should start now on securing their ability to digitally serve customers and ensure revenue in a quickly-changing world.
