Now Available   2021 Video Banking Implementation Guide

Why Affinity Plus Federal Credit Union is using video banking
2021 Implementation Guide

The 5 best video banking implementation practices for 2021

Video Banking That's

Simple · Easy · Convenient

Free Webinar
The Data Behind Video Banking
Expand Your Footprint

Banking Anywhere, Anytime

POPi/o Video Banking Provides

Video Check Deposit
Text Chat
Emotional Recognition
Automated Workflows
Video Recordings
Document Exchange
Dynamic Call Routing
Screenshare & Cobrowse
Video Collaboration
Session Review & Reporting

“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”

Jessica Davis – System Analyst


“I believe that Video Banking will play a pivotal role for us going forward."

Brooke Van Vleet – CEO, InRoads Credit Union

Union Bank

“Virtual branch became an avenue to get loans signed and open deposit accounts”

Suzanne Dahms – Executive Vice President/COO

Michigan State

“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”

Ben Maxim – AVP Digital Strategy & Innovation

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Digital Humanity - Human Connection in the World of Virtual Banking

To understand how technology has changed banking, it’s important to realize that the game changers haven’t been new channels, products, or services per se. Instead, it’s the experience those innovations produced that permanently elevated customer experience standards while meeting immediate and pressing needs.

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Affinity Plus Federal Credit Union Video Banking Case Study

See why Affinity Plus Federal Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.

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The Data Behind Video Banking

This Webinar will discuss:

  • Metrics of success from banks and credit unions using video banking
  • How performance and adoption matters
  • The facts about consumer usage
  • How value is created for the organization and the consumer
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Does video banking drive results?

  • 80% of video banking calls result in new accounts or lending inquiries
  • 20% of calls were outside normal business banking hours
  • 96% of consumers gave a positivity rating across all video call types
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What is the ROI of video banking?

  • 250 monthly video calls
  • 65% (130) new opportunities
  • ROI achieved in 6 to 9 months
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POPi/o Virtual Branch Solution Enables

Create New Accounts
Increase Service Footprint
Loan Applications
Mortgage Processing
Wire Fraud Prevention
Account Servicing
Centralized Lending
Bilingual Support

2021 Implementation Guide

The 5 best video banking implementation practices for 2021

This guide includes insights and data that will make your 2021 video banking implementation smooth and successful when asking the right questions. In addition to the 5 best practices, you will also learn about: 

  • Video Call Volumes
  • Channel Utilization
  • Mobile App Deployment
  • Virtual Branches
  • Operation Efficiencies
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Video | The New Face of Banking

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