To understand how technology has changed banking, it’s important to realize that the game changers haven’t been new channels, products, or services per se. Instead, it’s the experience those innovations produced that permanently elevated customer experience standards while meeting immediate and pressing needs.
Balance Customer Resources with Verifiable Success?
2021 Implementation Guide
The 5 best video banking implementation practices for 2021
Digital Banking
Just Got Personal
Why Michigan Legacy Credit Union
is using POPi/o Video Banking
is using POPi/o Video Banking
Real People.
Real Banking.
Real Banking.
Full-Service Video Banking
Features of Full-Service Video Banking
Video Check Deposit
Text Chat
Emotional Recognition
E-sign
Automated Workflows
Video Recordings
Document Exchange
Dynamic Call Routing
Presentations
Screenshare & Cobrowse
Video Collaboration
Session Review & Reporting
“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”
Jessica Davis – System Analyst
“I believe that Video Banking will play a pivotal role for us going forward."
Brooke Van Vleet – CEO, InRoads Credit Union
“Virtual branch became an avenue to get loans signed and open deposit accounts”
Suzanne Dahms – Executive Vice President/COO
“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”
Ben Maxim – AVP Digital Strategy & Innovation
Michigan Legacy Credit Union Shares the Benefits of Video Banking
See why Michigan Legacy Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.
Overloaded Call Centers? Slowing Branch Traffic?
During this webinar we discussed:
-
- Branch traffic is waning; how do I balance my employee resources?
- How can I relieve my overwhelmed call centers?
- Why do my self-service tools have high abandonment rates?
- How can I balance efficiency with stellar customer solutions?
Full-Service Video Banking Enables
Create New Accounts
Increase Service Footprint
Loan Applications
Mortgage Processing
Wire Fraud Prevention
Account Servicing
Centralized Lending
Bilingual Support
Does video banking drive results?
- 80% of video banking calls result in new accounts or lending inquiries
- 20% of calls were outside normal business banking hours
- 97% of consumers gave a positive rating across all video call types
What is the ROI of video banking?
- 250 monthly video calls
- 65% (130) new opportunities
- ROI achieved in 6 to 9 months
2021 Implementation Guide
The 5 best video banking implementation practices for 2021
This guide includes insights and data that will make your 2021 video banking implementation smooth and successful. In addition to the 5 best practices, you will also learn about:
- Video Call Volumes
- Channel Utilization
- Mobile App Deployment
- Virtual Branches
- Operation Efficiencies
Video | The New Face of Banking
Learn more
