Balance Customer Resources with Verifiable Success?
2021 Implementation Guide

The 5 best video banking implementation practices for 2021

Digital Banking

Just Got Personal

Why Michigan Legacy Credit Union
is using POPi/o Video Banking
Real People.
Real Banking.

Full-Service Video Banking

Features of Digital Customer Engagement

Video Check Deposit
Text Chat
Emotional Recognition
Automated Workflows
Video Recordings
Document Exchange
Dynamic Call Routing
Screenshare & Cobrowse
Video Collaboration
Session Review & Reporting

“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”

Jessica Davis – System Analyst


“I believe that Video Banking will play a pivotal role for us going forward."

Brooke Van Vleet – CEO, InRoads Credit Union

Union Bank

“Virtual branch became an avenue to get loans signed and open deposit accounts”

Suzanne Dahms – Executive Vice President/COO

Michigan State

“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”

Ben Maxim – AVP Digital Strategy & Innovation

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Digital Humanity - Human Connection in the World of Virtual Banking

To understand how technology has changed banking, it’s important to realize that the game changers haven’t been new channels, products, or services per se. Instead, it’s the experience those innovations produced that permanently elevated customer experience standards while meeting immediate and pressing needs.

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Michigan Legacy Credit Union Shares the Benefits of Video Banking

See why Michigan Legacy Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.

Watch Video

Overloaded Call Centers? Slowing Branch Traffic?

During this webinar we discussed:

    • Branch traffic is waning; how do I balance my employee resources?
    • How can I relieve my overwhelmed call centers?
    • Why do my self-service tools have high abandonment rates?
    • How can I balance efficiency with stellar customer solutions?
Watch Webinar

Our Digital Customer Engagement Platform Provides

New Account Openings
Increase Service Footprint
Loan Applications
Mortgage Processing
Wire Fraud Prevention
Account Servicing
Centralized Lending
Bilingual Support

Does video banking drive results?

  • 80% of video banking calls result in new accounts or lending inquiries
  • 20% of calls were outside normal business banking hours
  • 97% of consumers gave a positive rating across all video call types
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What is the ROI of video banking?

  • 250 monthly video calls
  • 65% (130) new opportunities
  • ROI achieved in 6 to 9 months
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2021 Implementation Guide

The 5 best video banking implementation practices for 2021

This guide includes insights and data that will make your 2021 video banking implementation smooth and successful. In addition to the 5 best practices, you will also learn about: 

  • Video Call Volumes
  • Channel Utilization
  • Mobile App Deployment
  • Virtual Branches
  • Operation Efficiencies
Download Guide

Video | The New Face of Banking

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