THE PLATFORM

With the POPi/o Digital Communications Platform, financial institutions can deliver any service to any consumer, no matter where they are.

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With Web, Mobile, and In-branch Solutions, 

our platform offers digital pathways for all your customers’ needs. They can reach your call centers for customer service inquiries, apply for loans with the assistance of your in-branch specialists over collaborative video, or even get simple solutions from an AI assistant. 

It All Starts With

Our Convenient & Accessible Chat Feature!

POPwelcome integrates seamlessly into your FI’s app and website, offering customers a satisfying, single-touch journey to whatever their desired need may be. Your customers can receive assistance via chat from a customer service representative or an AI assistant. If the customer needs a higher level of support, they can be swiftly connected to an in-branch specialist, who can assist them over video.

GIF of tablet using POPi/o AI chat
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Communication

POPwelcome integrates seamlessly into your FI’s app and website, offering customers a satisfying, single-touch journey to whatever their desired need may be. Your customers can receive assistance via chat from a customer service representative or an AI assistant. If the customer needs a higher level of support, they can be swiftly connected to an in-branch specialist, who can assist them over video.

Financial Institution features
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Collaboration

Digital self-service tools are highly practical and necessary to meet the needs of modern consumers. But sometimes self-service alone isn’t enough. With POPi/o, your customers won’t be left at a frustrating dead end when self-service channels fall short. Instead, they’ll have the convenient and satisfying option to collaborate with your team. With tools like cobrowse, video check deposit, identity verification, document sharing, and e-sign, POPi/o can help you meet all your customers’ needs in the digital space.

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Integration

Our platform plays well with others. We offer integrations for AI assistants, meeting scheduling, document scanning, and more. And with our web and mobile software development kits, POPi/o engagements can begin easily from your website or mobile app. By offering broad compatibility and a range of integrations, we can help you provide satisfying, personalized interactions and maximize revenue-generating services.

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ICCU

“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”

Jessica Davis – System Analyst

InRoads

“I believe that Video Banking will play a pivotal role for us going forward."

Brooke Van Vleet – CEO, InRoads Credit Union

Union Bank

“Virtual branch became an avenue to get loans signed and open deposit accounts”

Suzanne Dahms – Executive Vice President/COO

Michigan State

“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”

Ben Maxim – AVP Digital Strategy & Innovation

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Ready to start providing satisfying digital customer experiences?

LET’S TALK

RESOURCES

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Educators Credit Union Pivots From Branches to Digital

If there is a business buzzword for 2020, it’s pivot. Educators Credit Union had just launched POPi/o's full-service video banking in their first branch just one week before the Coronavirus pandemic shut down all its branch lobbies. This is their story.

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How Member Trust Drives Digital Adoption with Affinity Plus Federal Credit Union

Affinity Plus Federal Credit Union granted $1.7 billion in member loans and welcomed 14k new members in 2020. But behind those stunning numbers was a video banking rollout that changed peoples' lives.

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Digital Humanity - Human Connection in the World of Video Banking

To understand how technology has changed banking, it’s important to realize that the game changers haven’t been new channels, products, or services per se. Instead, it’s the experience those innovations produced that permanently elevated customer experience standards while meeting immediate and pressing needs.