Watch how your peers have deployed video banking

We’re Grateful for Video Banking’s Unexpected Gifts

The Holidays are a time to reflect upon the past year and focus on gratitude and service. Gratitude can take many forms, such as feeling grateful for financial success, heartwarming gifts, the important people in your life, and even the wisdom you’ve gained from life’s ups and downs of the past year.  As we dig even deeper into gratitude we begin to feel grateful for the things we take for granted, like our health, mobility, food, clean drinking water and even our freedom.

Freedom isn’t just political; it means different things to different people.

According to the Center for Disease Control, more than one in four adults in the United States live with some type of disability. The most common disability is a lack of mobility, which makes the freedom of being able to walk severely difficult or impossible for nearly 14% of Americans.

Many of us take for granted the freedom of being able to handle day-to-day tasks on our own without relying on help from someone else.

When we first started exploring video banking and the impact it would have on people’s lives, we always focused on convenience and how to get services directly to a consumer without friction. Never once did we think it could help so many gain freedom in the way they banked.

But we are incredibly grateful it did.

For example, Idaho Central Credit Union a $4.8 billion credit union headquartered in Chubbuck, Idaho, was able to use video banking to serve a quadriplegic member face-to-face that was an hour away from any branch location. The ability to see and talk to his loan officer allowed him to feel like a piece of independence was given back to him. Service provides assistance to those in need, even when you’re not aware of it, and we are grateful video banking was able to help this happen.

Cobalt Credit Union, a $1 billion institution in Council Bluffs, Iowa, shared a different kind of assistance success story. This member, who is deaf, wasn’t able to access the credit union’s call center and if they needed assistance beyond what was available online or through the mobile banking app, they had to visit a branch in person. With Cobalt’s new video banking channel, however, the member was able to both see the representative on screen and use the app’s chat feature to clarify their banking needs. Now, this member can enjoy full service, at-home banking. We are grateful video banking was able to change how this member interacted and accomplished their banking needs.

Pioneer Federal Credit Union, a $500 million institution located in Mountain Home, Idaho, was able to serve a member who was severely injured in a rodeo accident and had to adjust to depending upon others to assist with their financial transactions and business. We hear a lot about accessibility when it comes to your financial institution’s digital channels, but providing accessibility to your people can mean the world to those in need. We are grateful Pioneer was able to go above and beyond with video to help serve this member and countless others who have let Pioneer know that this engagement channel “has given them their freedom back.”

There are countless more stories of how video banking has supported financial freedom and accessibility. We’ve heard about pilots making video banking calls from the tarmac, consumers accessing financial assistance via video from overseas, parents receiving face-to-face service without having to drag kids along to the branch, and working class Americans who were finally able to connect and accomplish their financial needs.

We didn’t anticipate video banking would change lives. But this Holiday season, as we reflect upon the past year, we are beyond grateful that it did.

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In the Press

Press Releases

POPin Video Banking Collaboration Changes Name to POPio Mobile Video Cloud, Announces New Clients & CUNA Award

Financial Town Launches Banking Industry’s First Interactive Mobile Video Solution: BankOn Video Announcement of BankOn

Financial Town demonstrates banking industry’s first overseas mobile video application

BankOn Mobile by Financial Town wins 2016 Compass Intelligence Award

BankOn Mobile Video Announces Issuance of US Patent for Multipane Video Communications

POPin Mobile Video Collaboration Selected by Express Freight Finance to Transform Factor Client Relations and Improve Security

Pioneer Federal Credit Union Signs on with BankOn Mobile Video to Expand Technology-Driven Branches and Services

POPin Video Banking Collaboration Merges With BankOn Mobile Video by Financial Town

Southwest Financial Federal Credit Union Implements POPin Video Banking Collaboration To Enhance Virtual Member Banking Experience

Texas Tech Federal Credit Union Selects POPin Video Banking Collaboration To Expand Video Into Branches And Digital Channels

POPin Video Banking Collaboration Chosen By South Bay Credit Union To Enhance Self-Service Technology Suite

POPin Video Banking Collaboration Selected By CalCom Federal Credit Union To Augment Digital Services And Boost Customer Relations

POPin Video Banking Collaboration Releases TaskShare For Advanced Workflow Management & Enhanced Customer Support

POPin Video Banking Collaboration Unveils DERIVE PositivityCoach, Emotive Recognition for Maximizing the Financial Services Customer Experience

POPin Video Banking Collaboration Partners with MEA Financial Enterprises To Enhance Digital Banking Applications For Banks

BankOn Mobile Video announces issuance of US Patent for multi-pane video communications

Articles

California Credit Union Comes Face-to-Face With Wire Fraud

POPin Video Banking Now POPio Mobile Video Cloud; New CUs Added

POPin Video Banking Collaboration Changes Name To POPio Mobile Video Cloud, Announces New Clients & CUNA Award

Video-banking solution rebrands, signs 6 credit unions

POPin Video Banking Collaboration announces new name, new customers

POPin Video Banking Collaboration unveils new brand and clients

POPin Video Banking Collaboration Changes Name to POPio Mobile Video…

POPin Video Banking Collaboration changes name to POPio Mobile Video Cloud, announces new clients & CUNA Award

Interactive Mobile Video Banking Debuts

Financial Town Launches Banking Industry’s First Interactive Mobile Video Solution: BankOn Video

The Interactivity of BankOn

Financial Town Launches Mobile Video Solution

Financial Town Displays Banking Industry’s First Overseas Mobile Video

Wearable Tech Payments ‘could overtake credit cards in five years’ CU conference hears

Payment by wristband will overtake credit cards, NI tech conference told

Startup Hails tech to arrange loans with bank a continent away

WOCCU Interviews: Financial Town’s Gene Pranger Reveals Mobile Video Banking for All of Us…

BankOn pioneers overseas mobile video banking

Belfast sees Financial Town’s video transmission

How Will Banks Secure the New Channels – Messaging, Video, Chatbots?

You Don’t Know Mobile Unless You Know Your Members

Banks vs Credit Unions – What Are the Benefits and Which is Better?

Irish Daily Star Money Doctor column 4th August Q&A contested

International Finance Magazine Jan – Mar 2017: This year will be about Brexit and Donald Trump

From video ATMs to video banking, BankOn’s Gene Pranger gears up for his newest battle

Hi 5! The top five fintech stories we’re following today

3 things banks can do to move more customers out of the branch

Video Tellers & Mobile Take Self-Service to the Next Level

New Levels of Self-Service Banking

GAC 2017: Harwood Jones – BankOn Mobile

GAC Interviews: BankOn Mobile’s Harwood Jones Shows Mobile Video Teller Service

5 mins with…Gene Pranger, Founder and CEO of BankOn Mobile Video

5 Realistic Strategies in Omni Channel Banking

Will the branch of the future be in your living room?

Pioneer Federal Credit Union, BankOn Mobile Video to implement video mobile banking

Will Apple’s Face ID Be a Boon for Video Banking?