POPi/o Video Banking

2021 Video Banking Implementation Guide

As expected, video call volume grew exponentially in 2020, with no signs of slowing down as we enter 2021. Many would refer to the call volume as a spike, but in this instance, that word doesn’t seem appropriate. Yes, call volume increased dramatically in a short period, but it never dropped back to a previous normal. As 2020 came to a close, video traffic continued to climb..