POPio Mobile Video Cloud (POPi/o), the industry’s first interactive mobile video banking solution, today announced its adoption by Pathway Bank, making it the first bank in Nebraska to offer video banking for its web and mobile channels. The new service, available October 2019, will allow the independent community bank, headquartered in Cairo, Nebraska, with branches in Grand Island, Ord and Burwell, to offer virtual, in-person banking experiences via smartphones, tablets, computers and other personal devices.
“POPi/o couldn’t be happier to be chosen by Pathway as it continues to strengthen its customer relationships within the Nebraska community on a truly individual level,” said POPi/o founder & CEO Gene Pranger, who created the concept of video banking with the Interactive Teller Machine (ITM), and now POPi/o as the completion of that vision. “We’re honored to be part of Pathway’s legacy by bringing personalized banking experiences directly to customers’ mobile devices, on their own time and terms.”
Merging mobile video chat with real-time digital collaboration between consumers and financial institutions, POPi/o’s patented platform provides face-to-face, video-enabled support with experts and representatives while simultaneously facilitating complex banking tasks, including in-video deposits and transactions, document approvals and applications, secure document exchanges, ID verifications, consultations, account management and more.
“POPi/o video banking gives Pathway’s local customers another option for handling their banking needs and makes it even easier for customers located across the country to, not only manage their finances, but also build a deeper connection with our team,” said Pathway Bank President Tom Emerton. “We’re excited to offer face-to-face interaction no matter where our customers are—if that’s from a corn field, a university campus, a corporate office or from home. This solution is designed to benefit every person and business we serve.”
To help financial institutions best serve customers and improve internal performance, POPi/o’s Executive Dashboard and Support Center provide detailed call histories, analytics and advanced management functions, including an industry-first application for emotive recognition. POPi/o is also easily deployed within existing systems and allows smooth presentation of LOS (loan origination system) documents and incorporation of other current customer service applications.
To learn more about how financial institutions like Pathway Bank are using POPi/o to improve financial services, visit http://www.popio.com.
About Pathway Bank
Pathway Bank is an independent community bank with approximately $167M in assets that is committed to delivering innovative, competitive products and services that exceed expectations. Pathway Bank is a full-service financial institution, offering traditional and the latest digital banking services, lending services and insurance options for personal and commercial needs. Headquartered in Cairo, Nebraska, Pathway Bank also has locations in Grand Island, Ord and Burwell. For more information, visit http://www.pathwaybank.com.
About POPio Mobile Video Cloud
POPio Mobile Video Cloud (POPi/o) is a web and mobile video software solution bridging the gap between businesses and their customers. Through increased connectivity, this comprehensive and interactive solution enhances customer communication and action to empower sales and give companies the tools they need to exceed customer expectations. For more information regarding POPi/o, visit http://www.popio.com or call 801-417-9000.
POPi/o Mobile Video Cloud PR
Kristi McCain, (385) 204-4341