Leading video banking platform’s latest multichannel feature engages website customers via chat, voice or video for virtual branch experiences
“As the digital face of your bank or credit union, websites equipped with POPwelcome stand ready to engage customers almost identically to what they would experience in the branch,” said POPi/o founder & CEO Gene Pranger. “This new innovative and intuitive feature helps financial institutions meet customers and potential customers when, where and how they want, and can deliver personalized service from the very start to close dynamic sales opportunities.”
Available across all web channels, including desktop, laptop, tablet and mobile, the POPwelcome plug-in allows website visitors to engage financial institutions by initializing real-time service calls via their channel of choice: chat, voice or video. The widget prompts visitors to connect with live representatives based on their preferred channel and team to speak with. Representatives can then answer questions, co-browse webpages and, for interested customers, seamlessly transition the call to voice or video to elaborate on available products and services, or even elevate to the full branch-like video experience.
“Making the most of your digital presence makes all the difference to your customers, especially in a climate where in-person experiences are not always convenient,” said Pranger. “POPwelcome packs a powerful punch for financial institutions hoping to make the most of every touchpoint—being able to offer your scope of services like this from the get-go is a game changer.”
POPi/o’s patented platform merges mobile video chat with real-time digital collaboration to create true virtual branch experiences capable of facilitating complex banking tasks—including in-video deposits and transactions, loan applications, secure document exchange, photo ID verification, consultations, account management and more—all while face-to-face with live representatives as if in the same location.
In addition to the release of POPwelcome, POPi/o announced it has signed 30 new clients since April 2020, including the following financial institutions:
- Affinity Plus Federal Credit Union
- American Heritage Credit Union
- Chartway Federal Credit Union
- Michigan State University Federal Credit Union
- Tyndall Federal Credit Union
“In the wake of the coronavirus pandemic these past months, video banking has emerged as an unparalleled tool for maintaining branch services and staying connected to consumers,” said Jed Taylor, President of POPi/o. “POPi/o has been proud to work around the clock to support our clients through the accompanying spikes in usage and service additions. We’re excited to welcome so many new financial institutions to our platform as we work together to create exceptional remote branch experiences that rise to today’s challenges and beyond.”
To test the platform or learn more about how financial institutions are using POPi/o to bolster their branch networks, please visit www.popio.com.
POPio Mobile Video Cloud (POPi/o) is the leader in video banking and collaboration technology—a comprehensive mobile, web, and in-branch video software solution that improves the customer experience. Through the use of two-way video communication and collaboration tools such as screen sharing, and document signing capabilities, banks and credit unions empower their sales and customer service channels to conduct a broad range of personal and business interactions. For more information regarding POPi/o, visit http://www.popio.com or call 801-417-9000.
POPi/o Mobile Video Cloud PR
Kristi McCain, (385) 204-4341