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POPi/o in the News

CUbroadcast – POPi/o Customer Data Reveals Benefits of Virtual

By | POPi/o in the News | No Comments

This year, more than ever, the virtual branch has been discussed quite a bit — for obvious reasons surrounding the pandemic. It’s topic that’s increasing more and more for credit unions, as they discover new ways to serve their members in our current, touchless environment.

For a deeper dive on the virtual branch and its benefits to credit unions moving forward, we invited Jed Taylor, POPi/o President & COO, and Tim Pranger, POPi/o Director of Strategy & Solution Consulting, on the show. Jed and Tim talked about the rapid changes POPi/o saw during those first months of the pandemic — which resulted in its surge of client activity looking for digital answers.

They also discussed POPi/o’s customer data showing results of virtual branch benefits:

  • Members always have access to product experts for meaningful and profitable financial solutions
  • Never be over/understaffed in branches
  • Improve both customer and employee satisfaction

Do you have questions? Talk to a video banking expert.

CUbroadcast – How Educators Credit Union Is Using Video To Enhance Member Service During COVID…

By | POPi/o in the News | No Comments

If you really look at it, the pandemic has forced many organizations in various industries to develop more efficient processes and procedures to better serve their audiences. As we all know, video is many times a central tool in providing this enhanced customer service. Credit unions are no stranger to this development, as well.

To illustrate this point, we invited POPi/o Sales Director Mike Mares and Educators Credit Union VP of Digital Services Kimberly Schmidt on the show. Both Mike and Kimberly discuss how video banking helped Educators pivot in the midst of COVID to better serve members in need.

Here what we asked them

  • How has COVID created improved customer experiences with video being the key, here?
  • How has COVID improved your credit union’s member service?
  • What was going on at your credit union to look in the direction of a company like POPi/o’s video banking services?
  • What have been the results so far?
  • What’s next for this partnership in the area of video banking to continue this momentum?

Do you have questions? Talk to a video banking expert.